💸 Refund & Return Policy

We want you to love every piece you order from us. If something isn’t quite right, we’re here to help.

📅 30‑Day Return Window

You have 30 days from the date you receive your item to request a return.

To be eligible, your item must be:

• In the same condition you received it
• Unworn, unused, and free of odors or stains
• With tags attached
• In the original packaging
• Accompanied by your receipt or proof of purchase

📨 How to Start a Return

To begin your return, email us at:

📧 ciaobelladesigns2016@gmail.com

Once your return request is approved, we will provide:

• A return shipping label
• Complete instructions on where and how to send your package

Important:
Items sent back without first requesting a return will not be accepted.

Returns must be shipped to the following address:

[INSERT RETURN ADDRESS]
(I can help you word this more professionally once you know the address.)

🛑 Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.
If your item is:

• Defective
• Damaged
• Incorrect

Contact us immediately at ciaobelladesigns2016@gmail.com so we can make it right as quickly as possible.

🚫 Non‑Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care items (e.g., beauty or hygiene products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards (final sale)

If you’re unsure whether your item qualifies for return, please reach out — we’re always happy to help.

🔄 Exchanges

If you’d like a different size, color, or item, the fastest method is:

1. Return the original item
2. Once approved, place a new order for the item you prefer

This ensures you receive your replacement as quickly as possible.

💳 Refunds

Once your return is received and inspected, we’ll notify you whether your refund is approved.

If approved:

• Your refund will be issued to your original payment method
• Please allow up to 10 business days for processing
• Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since your return was approved, please contact us at ciaobelladesigns2016@gmail.com.